Effective Date: 2-5-2026

Business Name: Room Zero
Location: 10A Pitkin Road, Vernon, CT 06066
Phone: 860-402-0699

1. Introduction

Room Zero values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you:

• Visit our website

• Make a booking

• Submit a form

• Make a payment

• Participate in our VR experiences

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Billing details

• Booking information (date, time, selected plan, number of players)

Technical Information

• IP address

• Browser type

• Device information

• Cookies and usage data

Media Information

• Photos or videos captured during sessions (unless opted out)

3. How We Collect Information

Information may be collected when you:

• Fill out booking forms

• Create a reservation

• Make online payments

• Contact customer support

• Visit our website (via cookies)

• Participate in on-site experiences

4. How We Use Your Information

We use your information to:

• Process bookings and reservations

• Confirm appointments

• Send reminders or updates

• Process payments

• Provide customer support

• Improve our services

• Ensure safety and security

• Send promotional or marketing communications (optional)

5. Payments & Third-Party Services

Payments may be processed through secure third-party payment providers (such as Stripe or similar gateways).

We do not store your full credit/debit card information on our servers.

These providers handle payment data according to their own privacy and security standards.

6. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve user experience

• Remember preferences

• Analyze traffic

• Track performance

You may disable cookies in your browser settings, but some features may not function properly.

7. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

• Payment processors

• Website hosting providers

• Legal authorities (if required by law)

• Service providers necessary to operate our business

All third parties are required to protect your information.

8. Data Storage & Security

We implement appropriate security measures including:

• SSL encryption

• Secure hosting

• Limited access to staff

• Protected databases

However, no online system is 100% secure, and we cannot guarantee absolute security.

9. Media & Marketing Consent

Photos or videos may be taken during experiences for marketing or promotional purposes.

If you do not wish to appear in media:

• Please inform staff in writing before your session

We will respect your request.

10. Children’s Privacy

• Children under 13 require parental or guardian consent

• We do not knowingly collect personal data from minors without consent

Parents may contact us to review or remove their child’s data.

11. Your Rights

You have the right to:

• Access your data

• Correct inaccurate information

• Request deletion

• Opt out of marketing emails

• Withdraw consent

To make a request, contact us using the details below.

12. Data Retention

We keep your information only as long as necessary to:

• Complete bookings

• Maintain business records

• Meet legal requirements

After that, data is securely deleted or anonymized.

13. Third-Party Links

Our website may contain links to other websites.
We are not responsible for the privacy practices of external sites.

14. Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be posted on our website with the updated effective date.

15. Contact Us

If you have questions about this Privacy Policy or your data, contact:

Room Zero
10A Pitkin Road, Vernon, CT 06066
Phone: 860-402-0699
Email: info@roomzeroct.com